SHIPPING & RETURN POLICY
When will my order ship?
Please note some of our items and products are hand made. All handmade items can take up to 2 weeks to ship out. Items that are not handmade will ship within 7 days of your order.Orders with Ground Shipping can take up to 5 business days to be processed and shipped.
What do you charge for Ground Shipping?
Ground Shipping is a flat rate of $5, and orders over $100 shipped within the Contiguous United States qualify for Free Ground Shipping.
How long do I have to make a return?
Returns are accepted within 30 days of your order shipment date.
How do I print a Return Label?
Contact us within 10 business days of receiving your item and the return will be on us. Just shoot us an email and we will create your prepaid return label and send it to you. After 10 days it will be up to you to pay for the return label. Anything after 10 days still requires and email from you stating you will be returning your item.
Where do I send my return?
Once you email us, we will forward your return authorization number along with the return address.
Do I have to pay the return shipping?
We offer Free Return Shipping if you use our Return Label within 10 days after receiving your order. The item will need to be mailed on or prior to the 10th day after receiving your package. After the 10th day, you may use our Return Label at a cost of $7.00, which will be deducted from your merchandise refund. You may also ship back the return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records.
International returns are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. If Lulu's return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender.
Please note: When combining multiple orders as one return, the cost of the return label will be determined by the item with the oldest ship date.
How long does it take to get a refund?
Including transit time, most returns are processed within 10-14 business days. Once your return has been processed and your refund issued, you will receive a return confirmation email. We won't leave you hanging!